Shipping Policy

This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products purchased through the website www.aoac.in ("Website"), owned and operated by Allahabad Organic Agricultural Company Private Limited (hereinafter referred to as the "Company", "We", "Us", or "Our").

1. COMPANY DETAILS

2. SHIPPING COVERAGE

Allahabad Organic Agricultural Company Private Limited currently ships its packaged food products across India only.

3. ORDER PROCESSING TIME

All orders are processed after successful confirmation of payment.

Orders are typically processed within 1 to 2 business days from the date of order placement, excluding Sundays and public holidays.

4. DELIVERY TIMELINE

The typical delivery timeline for orders shipped within India is between 3 to 7 business days from the date of dispatch.

Delivery timelines are estimates and may vary depending on:

• Delivery location
• Courier partner availability
• Weather conditions
• Natural calamities
• Government restrictions
• Public holidays
• Other unforeseen logistical challenges

5. SHIPPING CHARGES

Shipping charges, if applicable, shall be displayed at the time of checkout and will be included in the total invoice amount payable by the customer.

The Company reserves the right to modify shipping charges at any time without prior notice.

6. DELIVERY ADDRESS

Customers are responsible for providing accurate and complete shipping address details at the time of placing the order.

7. DELIVERY ATTEMPTS

Our courier partners will make multiple delivery attempts at the provided shipping address.

In the event that the customer is unavailable to receive the order after multiple attempts, the shipment may be returned to the Company.

Re-dispatch of such returned orders shall be subject to additional shipping charges borne by the customer.

8. LOSS OF SHIPMENT

If an order is lost during transit and is not delivered to the customer, the customer must notify us promptly at:

Upon verification, the Company may initiate a replacement or refund in accordance with its Return and Refund Policies.

9. DAMAGES DURING TRANSIT

If the product is received in a damaged condition, customers must notify the Company within 3 (three) days from the date of delivery along with relevant photographic or video evidence.

10. FORCE MAJEURE

The Company shall not be held liable for any failure or delay in shipping or delivery of orders due to circumstances beyond its reasonable control including but not limited to:

• Natural disasters
• Lockdowns
• Strikes
• Pandemic situations
• Government actions
• Transportation disruptions

11. POLICY MODIFICATION

Allahabad Organic Agricultural Company Private Limited reserves the right to modify, update, or amend this Shipping Policy at any time without prior notice.

Any changes shall become effective immediately upon posting on the Website.