Refund Policy
Last Updated: 20 February 2026
This Refund Policy outlines the terms and conditions governing the refund of payments for products purchased through the website www.aoac.in ("Website"), owned and operated by Allahabad Organic Agricultural Company Private Limited (hereinafter referred to as the "Company", "We", "Us", or "Our").
1. COMPANY DETAILS
Registered Office Address:
620 G, Ground Floor, CS Enclave, Road Number 7A, Greenland International School, Beur, Patna, Bihar – 800002, India
Branch Office Address:
Unit No. 8125, 8th Floor, Sector 4, Gaur City Mall Office Space, Greater Noida West, Gautam Buddha Nagar, Noida, Uttar Pradesh – 201318, India
Corporate Identification Number (CIN):
U63120BR2025PTC080942
FSSAI License Number:
100548745217457
GSTIN (Registered Office):
10ABECA4299B1Z4
GSTIN (Branch Office):
09ABECA4299B1ZN
2. APPLICABILITY
This Refund Policy applies to all purchases made by customers through the Website for packaged food products sold by Allahabad Organic Agricultural Company Private Limited.
Due to the consumable nature of food products, refunds shall only be granted under specific conditions as outlined below.
3. ELIGIBILITY FOR REFUND
Refunds shall be processed only under the following circumstances:
- A verified issue related to the quality of the product is found, as determined solely by Allahabad Organic Agricultural Company Private Limited after internal review; or
- The ordered product is lost during transit and is not delivered to the customer.
Refunds shall not be provided for reasons including but not limited to:
- Change of mind
- Personal taste preference
- Delay in delivery caused by courier or logistics partners
- Incorrect address provided by the customer
- Improper storage or handling of product by the customer
4. REFUND REQUEST TIMELINE
Customers must raise a refund request within 3 (three) days from the date of order placement by contacting us at:
Important: Requests received after the stipulated time period shall not be entertained.
5. REFUND REVIEW PROCESS
Upon receipt of a refund request, the Company may require the customer to provide:
- Order details
- Description of the issue
- Supporting photographic or video evidence
- Packaging and batch details
The Company shall review the submitted information and may conduct an internal quality inspection before making a determination.
The decision of Allahabad Organic Agricultural Company Private Limited regarding approval or rejection of any refund request shall be final and binding.
6. MODE OF REFUND
Approved refunds shall be processed using the same payment method originally used for placing the order, unless otherwise determined by the Company.
7. REFUND PROCESSING TIME
Refunds, once approved, shall be processed within 7 to 10 business days from the date of approval.
Note: The actual credit of the refunded amount may vary depending on the policies of the customer's bank or payment service provider.
8. RIGHT TO REFUSE REFUND
The Company reserves the right to refuse any refund request that does not comply with the terms mentioned in this policy.
9. POLICY MODIFICATION
Allahabad Organic Agricultural Company Private Limited reserves the right to modify, update, or amend this Refund Policy at any time without prior notice.
Any changes shall become effective immediately upon posting on the Website.
Need Help with a Refund?
For any queries related to this Refund Policy, please contact us: